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Philadelphia, PA 19118
(267) 277-3404 (phone)

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Telephone Access to Justice (TAJ) Operator

Telephone Access to Justice (TAJ) Operator TRLA SERVICE AREA

The Telephone Access to Justice (TAJ) Operator is expected to set the tone of professionalism for the TAJ General Line, and treats all persons with courtesy and respect, while respecting the confidentiality of all matters brought into TAJ General Line.

Principal responsibilities of the TAJ Operator may include, but are not limited to, the following:

  1. Operate communication equipment or system

  2. Answers incoming calls to the main TAJ general phone line, directs and transfer calls, provide information, and takes messages when necessary;

  3. Relate or route written or verbal messages;

  4. Place telephone calls or arrange conference calls as instructed;

  5. Determine nature and purpose of call, obtain information from data base, and transfer the calls appropriately;

  6. Maintain records or log of all phone calls;

  7. Maintain in/out board or log indicating whether staff is in or out of the office;

  8. Alerts staff when incoming calls and when someone leaves a message related to a case or matter;

  9. Coordinate and provide logistical assistance for projects and initiatives within the TAJ project, and

  10. Other duties as assigned.

TRLA is an Equal Opportunity Employer. 

This position requires, consistent with TRLA’s policy and subject to applicable law, a candidate to provide proof of complete COVID-19 vaccination prior to commencing employment.


Qualifications and Skills:

  1. Type minimum of 30 words per minute

  2. Experience with Microsoft Office 365

  3. Preference given to persons with high school degree or equivalent

  4. Bilingual in English and Spanish

  5. Experience providing customer and personal service

  6. Active Listening and Service Orientation

  7. Critical thinking

To Apply: 

Complete online application.


Submission Deadline: 
November 27, 2023
Organization Information: 
Texas RioGrande Legal Aid (TRLA)
301 S. Texas Avenue
Mercedes, TX 78750
United States
Phone: 956-447-4800