Receptionist (Stay Housed L.A. Project)
POSITION: Receptionist (Stay Housed L.A. Project)
SALARY: $36,615 to $55,500/DOE with excellent benefits
APPLICATION DEADLINE: Continuous until position is filled
Are you interested in joining an organization dedicated to increasing access to justice while addressing systemic inequities among the most vulnerable members of the Greater Los Angeles area? If yes, LAFLA is the place for you!
The Organization: LAFLA is a nonprofit law firm that protects and advances the rights of the most under-served— leveling the playing field and ensuring that everyone can have access to the justice system. With more than 90 years of service, LAFLA is the first and most experienced legal aid organization in Greater Los Angeles. LAFLA has more than 150 employees, including more than 70 attorneys, who provide free services and resources on a broad range of civil legal issues that impact healthy, safety, and self-sufficiency. Every year, LAFLA helps more than 100,000 people find their voice, regain control of their lives, and build a brighter future. Our unique combination of neighborhood offices, self-help centers at courthouses, and domestic violence clinics puts LAFLA on the front-lines in communities at the forefront of change. LAFLA also engages in impact litigation to help enact long-term systemic change—actively collaborating with a network of public and private partners to expand access to justice, identify needs in the communities we serve, and change laws and policies that adversely affect the under- served. For more information, please visit www.lafla.org
The Project: Stay Housed L.A. is a new project to bring much-needed tenants’ rights resources to renters in Los Angeles County communities and may be the first step towards a “Right to Counsel” for tenants facing evictions. LAFLA’s Client Intake Workgroup, which supports Stay Housed L.A., handles intake for the multi-organizational coalition.
LAFLA is currently accepting applications for the position of Receptionist.
NOTE - All positions are subject to funding; ongoing funding or employment cannot be assured.
*Assigned location is subject to change during course of employment.
- One (1) year minimum experience as a receptionist or similar front-desk representative.
- Demonstrated ability to function within a high-volume and fast-paced environment.
- Excellent customer service and verbal communication skills.
- Demonstrated ability to interact and communicate with individuals from diverse cultures with tact and sensitivity.
- Experience working with people who are in high stress situations.
- Excellent computer and data entry skills.
- Bilingual in Spanish preferred.
EXAMPLES OF DUTIES
- Answer telephone calls from potential clients and clients: assess a potential’s client needs, screen them for eligibility, and complete an intake application when appropriate.
- Provide information and referrals to potential clients we are not able to assist.
- Accurately and timely input potential client and client information into online databases.
- Schedule appointments and communicate via email and Microsoft Teams with colleagues and others.
- Perform other clerical duties, such as photocopying, scanning, and filing.
- Assist walk-in visitors and oversee the lobby and reception areas, as needed.
HOW TO APPLY - Please submit a cover letter and resume online to firstname.lastname@example.org. Include “Receptionist-Client Intake” in the subject line.
INTRODUCTORY PERIOD – A six-month introductory period will be required.
VACCINATION POLICY AND COVID-19 PROTOCOLS – LAFLA requires all staff, including new hires, to be fully vaccinated for COVID-19 (i.e., at least 2 weeks after last dose) and have received at least one COVID-19 booster shot. If hired, all employees must present proof of vaccination by their start date.
AN EQUAL OPPORTUNITY EMPLOYER - Selection will be based solely on merit and will be without discrimination because of race, color, national origin, ancestry, ethnicity, citizenship, creed, sex, gender, sexual orientation, gender identity, transgender status, age, religion, genetic information, physical or mental disability, medical condition, military or veteran status, pregnancy, childbirth or related medical condition, marital or registered domestic partners status, or any other legally protected status.
The company is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process or expect to require an accommodation if hired, please contact email@example.com.
BENEFITS AND COMPENSATION - LAFLA offers a diverse environment with competitive compensation based on comparable public interest salaries. We also offer a generous benefits package for full-time employees including medical, dental, and vision for employees and dependents, life insurance, long-term disability, long-term care insurance, and 403(b) retirement plan. Employees may also qualify for bilingual supplements, law student loan reimbursements, and a cell phone stipend. Please visit https://lafla.org/get-involved/careers for our salary scale for union, non-management staff.