Receptionist (Client Intake Workgroup)
Are you interested in joining an organization dedicated to increasing access to justice while addressing systemic inequities among the most vulnerable members of the Greater Los Angeles area? If yes, LAFLA is the place for you!
The Organization: LAFLA is a nonprofit law firm that protects and advances the rights of the most underserved—leveling the playing field and ensuring that everyone can have access to the justice system. With more than 90 years of service, LAFLA is the first and most experienced legal aid organization in Greater Los Angeles. LAFLA has more than 170 employees, including more than 80 attorneys, who provide free services and resources on a broad range of civil legal issues that impact healthy, safety, and self-sufficiency. Every year, LAFLA helps more than 100,000 people find their voice, regain control of their lives, and build a brighter future. Our unique combination of neighborhood offices, self-help centers at courthouses, and domestic violence clinics puts LAFLA on the frontlines in communities at the forefront of change. LAFLA also engages in impact litigation to help enact long-term systemic change—actively collaborating with a network of public and private partners to expand access to justice, identify needs in the communities we serve, and change laws and policies that adversely affect the underserved. For more information, please visit www.lafla.org
LAFLA is currently accepting applications for the position of Receptionist.
NOTE – This position is part of a special program created using designated funds. There is no assurance of ongoing funding or employment beyond April 2022.
QUALIFICATIONS:
- One (1) year minimum experience as a receptionist and demonstrated ability to function within a high volume and fast-paced environment;
- Excellent customer service skills;
- Ability to handle high volume of calls;
- Demonstrated ability to interact and communicate with individuals from diverse cultures with tact and sensitivity;
- Excellent computer and data entry skills;
- Excellent oral skills; and
- Bilingual in Spanish preferred.
EXAMPLES OF DUTIES:
- Answer high volume of calls, enter into website, and refer clients;
- Schedule appointments;
- Make appropriate referrals to other organizations;
- Assist walk-in applicants and cover the front desk as needed; and
- Other administrative duties as assigned.
BENEFITS AND COMPENSATION – LAFLA offers a diverse environment with competitive compensation based on comparable public interest salaries. We also offer a generous benefits package for full-time employees including medical, dental, and vision for employees and dependents, life insurance, long-term disability and long-term care insurance, and 403(b) retirement plan. Employees may also qualify for bilingual supplements, law student loan reimbursements, and a cell phone stipend.
HOW TO APPLY - Please submit a cover letter and resume online to jobs@lafla.org. Include “Receptionist-Client Intake” in the subject line.
PROBATIONARY PERIOD – A six-month probationary period will be required.
AN EQUAL OPPORTUNITY EMPLOYER - Selection will be based solely on merit and will be without discrimination because of race, color, national origin, ancestry, ethnicity, citizenship, creed, sex, gender, sexual orientation, gender identity, transgender status, age, religion, genetic information, physical or mental disability, medical condition, military or veteran status, pregnancy, childbirth or related medical condition, marital or registered domestic partners status, or any other legally protected status.