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Program Director/Site Coordinator for Eastern Region (WNC Economic Recovery Program)


WNC Economic Recovery Program: Program Director/Site Coordinator for Eastern Region

(Avery, Burke. McDowell, Mitchell, and Yancey counties)

Job Description

Pisgah Legal Services (PLS) is a community-based non-profit legal aid agency governed by a local Board of Directors. PLS has an annual budget of $11.5 million from a multitude of funding sources. Located in the Blue Ridge Mountains of Western North Carolina (WNC), Pisgah Legal Services provides free civil legal assistance to low-income people in WNC. The organization currently has offices in Asheville, Brevard, Burnsville, Hendersonville, Highlands-Cashiers, Marshall, Newland, and Rutherfordton.  With over 100 dedicated staff, including over 30 attorneys plus program staff, and an active group of 300 volunteer attorneys, the program provides free services to nearly 20,000 people per year to meet their basic needs, primarily in the poverty law areas of housing, public benefits, domestic violence prevention, health care, immigration, and consumer law. 

Nature and Location of Position: Pisgah Legal Service is introducing a new program, the WNC Economic Recovery Program to support our mission in 18 Western North Carolina counties as part of a multi-year grant funded expansion of anti-poverty work within the broad areas of free tax preparation/tax credits and outreach/enrollment for Affordable Care Act health insurance.  Counties serviced include:  Avery, Buncombe, Burke, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, McDowell, Macon, Madison, Mitchell, Polk, Rutherford, Swain, Transylvania and Yancey.  The WNC Economic Recovery Program is designed to have long-term impact through two main priorities: (1) reduce the child poverty rate in each WNC county and (2) increase the insured rate through quality, affordable health care coverage in each WNC county. The program will work in conjunction with the entire PLS legal aid staff to support expanding free legal assistance to help a growing number of low-income people each year to solve problems related to basic needs, particularly housing, domestic violence, health care, and insufficient income.  Work will likely include, but not be limited to, working from offices in McDowell, Yancey, Mitchell, and Avery counties, and from home.


Pisgah Legal Services is seeking a Program Director/Site Coordinator to manage the expanded work of the Health Justice Program, a collaborative model of partnering poverty law legal services to address the Social Determinants of Health with non-legal ACA health insurance enrollment work and federal tax return work. The enhanced program will involve considerable community outreach and education to inform non-tax return filers that it is in their interest to file tax returns and avail themselves of the child tax credits, the earned income tax credits, and the ACA advanced premium tax credits.

Passion for promoting justice and overcoming barriers facing low-income people, being a creative and zealous staff member and a team-player and demonstrating commitment to achieving lasting results for clients and low-income communities are all important to this challenging role. By ensuring that the lowest-income people in Western North Carolina have increased incomes and access to health care, we will increase opportunities for positive outcomes at the individual and community levels.

Key Responsibilities

  • Supervise and manage regional aspects of program, staff and volunteers.
  • Serve as a VITA Site Coordinator through the IRS and maintain required level of certification to manage and supervise tax preparation services.
  • Engage community leaders and partner organizations that serve children, develop key community relationships and partnerships, and support recruitment of volunteers.
  • Provide education, outreach and trainings to constituents of partner organizations.
  • Engage in issue spotting and holistic service delivery for the client community and/or which seek to effectuate systematic change in conditions that adversely affect the client community.
  • Maintain a caseload of tax preparation and ACA enrollment work, commensurate with experience and supervision role.
  • Work with community partners to facilitate and incentivize referrals to PLS including review/creation of MOUs and referral processes.
  • Help to administer major grant funding to implement this expanded and enhanced program.


Salary/ Benefits

Salary ranges from $44,639 -$76,372 depending on experience. 

Our salary scale is predetermined based on the years of relative professional work experience that qualify for this position to ensure equity in pay.  Pisgah Legal Services is a Living Wage Certified Employer in 18 WNC counties:  Avery, Buncombe, Burke, Clay, Cherokee, Graham, Haywood, Henderson, Jackson, McDowell, Macon, Madison, Mitchell, Polk, Rutherford, Swain, Transylvania and Yancey.

Pisgah Legal Services Pays 100% of the Employee Only and 50% of the Dependent Cost for BCBSNC Medical and Dental coverage.  Pisgah Legal Services 50% of the Dependent Cost for BCBS Vision coverage.  Employees are eligible for medical, dental and vision coverage the 1st of the month following the hire date.  Pisgah Legal Services Pays 100% of Long-Term & Short-Term Disability Coverage, Life Insurance Coverage of 5x base salary + an additional $15,000 Life & AD&D Coverage.  401k Retirement Plan with Company Matching available after 6 months of employment.  Additional Fringe Benefits includes Paid Parental Leave, 12.5 Company Holidays, 22 Paid Leave Days, Employee Assistance Program and a great working environment with work life balance!





  • Commitment to PLS’ mission, values and vision.
  • Experience in Affordable Care Act Enrollment preferred.
  • Experience in tax preparation preferred.
  • Availability and flexibility for early evening and weekend hours during peak ACA enrollment (Nov 1-Dec 15) and tax filing season (Feb-Apr 15).
  • Ability to work under time-constraints and meet deadlines.
  • Demonstrated commitment to serving low-income people and communities.
  • Comprehensive understanding of Social Determinants of Health.
  • Possess socio-economic and cultural sensitivity and ability to communicate with persons in crisis or under stress.
  • Strong interpersonal skills and the ability to work well with teams and independently.
  • Ability to work collaboratively with in a variety of nonprofit and health care stakeholders.
  • Fluency in Spanish would be an asset.
  • Detail-oriented, accurate and organized.
  • Desire and ability to work in a fast-paced environment.
  • Ability to prioritize and handle multiple tasks simultaneously.
  • Highly proficient in Excel, Word, PowerPoint and Outlook.
  • Excellent communication skills (both written and verbal).
  • Valid driver’s license.
To Apply: 

Submit your online application with resume and cover letter through our Career Center located at

PLS invites all applicants to include in their cover letter a statement about how your unique background and/or experiences might contribute to the diversity, cultural vitality, and perspective of our staff and legal services practice.

Pisgah Legal Services is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As an Equal Opportunity Employer, we will provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with our Human Resources department.

COVID-19 Safety Information:

Throughout the COVID-19 pandemic, Pisgah Legal Services has worked tirelessly to promote evidence-based practices across our entire organization. With this in mind, as of January 4th, all Pisgah employees will be required to provide proof of their COVID-19 vaccine.   Employees who are unvaccinated or have an approved exemption will be required to provide verified weekly COVID-19 test results.  We currently have COVID-19 safety precautions in place such as working remotely as our business allows, requiring face masks while meeting with clients or co-workers, providing outdoor meeting areas to meet with clients while wearing masks, limiting onsite visits by meeting virtually or by phone with clients.  Pisgah Legal Services also conducts temperature checks at our location upon arrival. 


Submission Deadline: 
June 30, 2022
Organization Information: 
Pisgah Legal Services
62 Charlotte St
Highlands, NC 28741
United States