Pro Bono Projects Manager
SLS is seeking a goal-oriented, proactive individual to work in a full-time position overseeing a volunteer-staffed live chat service that is a critical component of our self-help information website, CTLawHelp.org. Chat volunteers do not offer legal advice, but help website visitors find information and referrals that can help them to address their legal problems. The successful candidate also will provide assistance maintaining the organization’s pro bono portal in collaboration with the Web and Publications Manager for CTLawHelp.org and SLS Pro Bono Attorney Manager. This person will report to the SLS Pro Bono Manager and work closely with CTLawHelp.org’s Web and Publications Manager. This position is primarily remote with some in-person work required occasionally for meetings, outreach, and recruitment.
Responsibilities • Managing the chat service. • Recruiting, training, and supervising volunteers, who are primarily law students. • Maintaining and updating training materials. • Reviewing chat transcripts and providing feedback to volunteers on appropriate information and referral resources, as well we best practices in chat. • Configuring chat system software, and contacting software vendor for help with technical issues. • Some evening and weekend work is required when training new volunteers. • Maintaining the pro bono portal. • Reviewing portal content, links, and design; recommending necessary updates and enhancements in a timely manner. • Identifying useful site performance metrics; collecting, tracking, recording, compiling, analyzing, and reporting site usage data. • Discussing, analyzing, reviewing, and resolving usability issues under the supervision of the Web and Publications Manager and Pro Bono Attorney Manager. • Communicating with site visitors and users regarding site registration, onboarding partner organizations, and site updates. • Performing other related duties as assigned. • Assisting with special pro bono projects as needed.
Compensation $55,000 to $65,0000 depending on experience. with generous benefits package. Please send letter of interest and resume to the attention of Jchiaretto@slsct.org. Please use “Pro Bono Projects Manager” in the subject line to ensure consideration. SLS is an Equal Opportunity employer. All candidates regardless of ethnicity, age, gender identity, or familial status are welcome to apply.</p>