Outreach Project Coordinator
Summary:
The Outreach Project Coordinator will work in coordination with 603 Legal Aid’s (603LA) Low-Income Taxpayer Project Coordinator/Staff Attorney to develop, support, and execute outreach project initiatives. This outreach project is designed to leverage federal benefits available through the New Hampshire Emergency Rental Assistance Program and the Internal Revenue Code to increase the number of New Hampshire residents able to find and maintain secure housing. Those most in need are often least able to access available benefits, and this project aims to achieve greater equity in benefit distribution by targeting hard-to-reach populations by geographic area and racial, ethnic, and linguistic identity. This is a one-year grant funded position that is based in our Concord, NH offices and involves frequent in-state travel.
Duties & Responsibilities:
- Contact community organizations serving the outreach project’s target populations; explaining the project’s mission and services;
- Train staff at community organizations to assist eligible clients with simple, 2020 tax returns & online Emergency Rental Assistance Program applications;
- Meet regularly with outreach project partners to give updates and plan outreach;
- Track outreach, referrals, 2020 tax returns & ERAP applications;
- Conduct phone intake for 603 Legal Aid tax clinic cases;
- Refer tax clinic cases to volunteers or outreach project partners, as appropriate;
- Prepare simple 2020 tax returns for qualified clients;
- Assist tax clinic staff attorney with administrative tasks; and
- Perform other tasks and duties as assigned or required.
Knowledge, Skills & Abilities:
- Solid interpersonal skills;
- Must have outstanding communication skills, both written and oral, and be able to communicate effectively with social service professionals, as well as low-income clients in diverse and challenging environments;
- Flexibility and adaptability in a fast-paced work environment;
- Strong client-first work ethic;
- Must be attentive to detail, work well under pressure, and the ability to manage simultaneous and tight deadlines;
- Ability to work independently, work well on a team and possess a willingness to collaborate;
- Possess a strong interest in community engagement;
- Ability to apply creative approaches to problem-solving; and
- Reliable transportation due to extensive in-state travel.
- 3-4 years of professional experience as an outreach coordinator, paralegal, housing advocate, or tax preparer preferred;
- Fluency or proficiency in another language prevalent in 603’s Legal Aid client community strongly preferred;
- High school diploma or GED; at least 4 years of experience directly related to the duties and responsibilities specified;
- Degree in related field may substitute for 1 year of experience;
- Available to work flexible hours, including occasional evenings and weekends, to best fulfill the goals of the outreach project;
- Culturally literate in a wide variety of low-income and marginalized populations;
- High level of proficiency using Microsoft Office (Outlook, Word, Excel, and PowerPoint), database programs and an ability to quickly learn new systems; and
- Commitment to and interest in expanding knowledge about access to justice and poverty.
This position is a full-time (37.5 hours weekly) position. To apply, send a cover letter and resume to careers@603legalaid.org. All applications received by October 20th, 2021, will be considered. We expect to conduct interviews shortly after this date. If reasonable accommodations in the application process is required, please notify us at careers@603legalaid.org.