IT Director

Working passionately towards access to justice since 1974, the Law Foundation of Silicon Valley is seeking a hands-on IT Director. Reporting to the Chief Operating Officer, the Director will provide support and guidance for all levels of the agency in the full range of IT, including but not limited to overseeing technical infrastructure within the organization, determining business requirements for IT systems, eliminating security risks and working closely with a managed service provider to support IT help desk requests. This role will partner with departments and programs throughout the agency to support long term IT strategy and safety planning as well as provide day to day support to our committed staff and volunteers, working both in the office and in remote settings.

This position is perfect for a people-focused IT professional interested in joining a highly regarded organization, and a vibrant and growing community of individuals dedicated to advancing the rights of historically excluded individuals and families.

RESPONSIBILITIES
● In conjunction with Chief Operations Officer (COO), determine the organization’s information management needs and manage the development and implementation of systems and programs to address them in a cost-effective, timely, and secure manner.
● Ensure smooth delivery and operation of IT services by monitoring systems performance.
● Create processes and standards for selection, implementation and support of systems.
● Consult senior level stakeholders across the organization to identify business and technology needs and to optimize the use of information technology.
● Participate in annual strategic technology planning and security assessment; including, systems applications and development, database administration, financial systems, desktop support, website development and maintenance, internal telecommunication support, back-ups, and ISP maintenance.

● Act as main point of contact between Managed Service Provider (MSP) and the Law Foundation (LF).
● Manage the relationship and execution of deliverables, oversight of system administration, and intra- and inter- networks.
● Oversee daily IT ticket submissions, shepherd resolutions, and provide additional support and trouble-shooting analysis, while working alongside all levels of staff and bringing a patient, customer-focused approach.
● Manage and address non-desktop IT escalations to resolution.
● Manage and develop all business applications and equipment not supported by the MSP (i.e. phone system, intranet site, internet site, copiers, printers, etc.).
● Research and procure equipment including keeping the self-service kiosk stocked.
● Keep centralized documentation, licensure, and oversight of organization-wide of equipment, business application licenses, and IT related contracts.
● Create and maintain standardized policies and procedures including implementation. For example, application and need assessment request.
● Provide relevant education, training, and support for staff.
● Manage IT related costs and assist with developing annual budget.
● Other duties as needed.

WHO YOU ARE
● 4+ years of professional experience working in IT operations, supervising technology systems administration, and overseeing large information technology projects, non-profit experience preferred
● Excellent understanding of computer systems, security, networks and systems administration, databases and data storage systems and telecommunications systems
● Enthusiastic about the mission of the Law Foundation, social justice, race equity, and providing assistance to underserved populations
● Ability to transition between long-term, strategic thinking and boots on the ground troubleshooting, with a fiscal lens in a dynamic organization
● Passionate about assisting others
● Excellent interpersonal skills and ability to effectively communicate with teams across the entire organization
● Able to work independently and to work effectively as part of a team, both internal and external to the Law Foundation
● Able to multi-task and reprioritize objectives as needed
● Regularly exercises independent judgement
● Proactive, organized, and detail oriented

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing duties of job, incumbent is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 30 pounds unassisted. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: The noise level in the work environment varies from quiet to loud. The temperature in the work environment will range from cold to warm. The work environment will fluctuate between long periods of time working on installation, repair and employee assistance throughout all areas of the organization’s offices or via remote connections.

WHAT WE OFFER
The annual base salary for this role will be competitive and commensurate with successful candidate skills and experiences. The starting salary range for this role will begin at $120,000 with generous benefits, including:
● 19 paid holidays per year
● 3-5 weeks of vacation per year
● 12 days of sick leave per year
● Fully paid medical, dental, and vision insurance premiums
● A robust Employee Assistance Program that includes free/discounted mental health therapy and wellness services for employees and their dependents
● A 401(k) retirement plan with employer contributions
● A sabbatical after 5 years of employment
● An annual budget for professional development
● The option to work a hybrid schedule

More information regarding the Law Foundation is available here: www.lawfoundation.org

EQUAL OPPORTUNITY EMPLOYMENT
The Law Foundation is an Equal Opportunity Employer/Affirmative Action Employer. We strongly encourage people of color, women, people living with disabilities, older people, and lesbian, gay, bisexual, and transgender people to apply. It is the policy of the Law Foundation to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, ethnicity, ancestry, religion, age, sex, gender, sexual orientation, gender identity/expression, pregnancy, medical condition or genetic information, veteran status, national origin, disability, marital or other protected status. The Law Foundation will conform to the spirit, as well as the letter of all applicable laws and regulations. Candidates from historically excluded communities including from different racial, ethnic, cultural and linguistic backgrounds, persons living with disabilities, and members of the LGBTQIA+ community encouraged to apply.