Intake Managing Attorney
Duties and Responsibilities:
• Oversee high volume call center and coordinate staff backup schedules;
• Supervise and provide regular training for intake staff in five offices;
• Ability to travel to different offices;
• Oversee online intake implementation project;
• Maintain call flow charts, call routing, intake and screening scripts for each area of law, sample advice letters, referral resource manual, call center protocols, staff training manual, outcome questionnaires, and other materials; • Oversee all aspects of client screening requesting legal assistance and ensure timely and appropriate responses to requests for legal assistance
• Supervise the delivery of all advice and counsel and limited services provided by intake screeners in all substantive areas;
• Review and streamline intake procedures for LAFLA clinics;
• Works closely with Managing Attorneys on substantive law;
• Ensure timely and appropriate responses to incoming requests for legal assistance;
• Implement grants related to intake; • Works with the Director of Litigation & Policy and other Managing Attorneys to ensure the Foundation’s mission is being met;
• Supervise the maintenance of proper case files and time records;
• With the Pro Bono director, recruit, train and supervise volunteers for intake and clinics;
• Explore new models for service delivery utilizing technology; and
• Ensure that legal services provided are consistent with LAFLA’s priorities, policies and procedures, and that they maximize office resources to provide the highest quality client service.
Minimum Qualifications:
• Active membership in the California State Bar; •
Minimum five (5) years’ experience in the practice of law, including broad experience in lawyering skills, including client interviewing, legal research, writing, drafting, negotiation, law; Demonstrated knowledge of poverty law (across substantive areas) and community legal needs;
• Excellent written and verbal communication skills;
• Ability to meet deadlines and perform multiple tasks while maintaining attention to detail;
• Knowledge of principles of administration and supervision;
• Previous experience in a legal services program preferred;
• Knowledge of, and comfort with, intake systems and technology; and
• Ability to work cooperatively with staff effectively at all levels.
Please submit a resume to Diane Talamantez, Human Resources, Legal Aid Foundation of Los Angeles, 1550 W. 8th Street, Los Angeles, CA 90017; jobs@lafla.org; (323)801-7945 via fax.