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Hotline Coordinator-Paralegal, Health Consumer Center (HCC)



Join the Neighborhood Legal Services of Los Angeles County (NLSLA) and become part of an energetic team of advocates that provides a wide-range of legal services aimed to address issues that disproportionately impact the poor. These services include litigation, providing training and technical assistance, and community education. NLSLA is seeking a Health Consumer Center (HCC) Hotline Coordinator for its Pacoima office. The individual is expected to oversee the logistics of NLSLA’s hotline to ensure that we provide high quality and timely advice to our client community. The Hotline Coordinator will maintain strong knowledge of a range of health care access issues affecting low-income individuals including eligibility, access to care, and affordability with emphasis on managed care delivery systems issues.

The hotline coordinator will provide on-going support, research, and training to health care advocates who staff the HCC hotline Serve as hotline coordinator for HCC’s consumer hotline. Engage in oversight of the logistics of NLSLA’s hotline, including ensuring appropriate hotline scheduling, intake and coordination of case assignment, monitor quality control issues and case status, mentoring and training of intake screeners and hotline advocates. The hotline coordinator will maintain a caseload of health advocacy cases and will assist with compiling hotline call data and some grant reporting related to hotline activities. The position will also include participation in HCC outreach and community events. The position will be based out of NLSLA’s Pacoima office, but will require regular travel to other NLSLA offices and client sites. The hotline coordinator will report directly to the HCC Supervising Attorney.

Salary Starting at $37,828.00 - Salary commensurate with experience. Excellent Benefits which include: choice of medical, dental, vision; life and disability insurance plans; 125 plan; 403(b) with employer contribution, , bilingual pay supplement, sick and vacation pay, and 13 employer-paid holidays.


Highly motivated individual passionate about public service work, with sensitivity to those in crisis. A non-supervisory leader with excellent communication and interpersonal skills, and experience working with paralegals. Qualified candidates will have at least a B.A. degree and 3 plus years’ experience. Excellent writing, speaking and organizational skills and the proven ability to communicate effectively with clients, community organizations, attorneys, the judiciary and the public as well as demonstrated capacity to mentor paralegals and screeners. Experience advocating for individuals or other advocacy work involving health and benefits issues preferred; Health expertise preferred. Bilingual skills in Spanish preferred.

To Apply: 

To apply: Applicants should send a cover letter, resume and a writing sample to: Elizabeth Brown, Director of Human Resources Neighborhood Legal Services of Los Angeles County 1102 E. Chevy Chase Drive Glendale, CA 91205 Fax: (818) 291-1790 E-mail:


Submission Deadline: 
February 6, 2018
Organization Information: 
Neighborhood Legal Services of Los Angeles County
United States