Evaluation and Learning Coordinator
Who We Are
At Children's Law Center, everything we do is focused on one thing - delivering better client outcomes for kids and families in DC. Our staff are empowered to open minds, shape decisions, and offer solutions. We encourage intellectual curiosity, innovation, diversity, and mutual respect.
Our greatest assets are our people. We strive to attract and cultivate a vibrant, creative, and diverse community. We recognize that people with diverse backgrounds, experiences and perspectives fuel our ability to provide the best outcomes for our clients. Our staff drive Children's Law Center's mission with their leadership, result-orientated mindset, and commitment to cultural humility and centering the needs of our clients. We are looking for an individual who enjoys working in a fast-paced, team-oriented environment, likes to be challenged, and values the opportunity to make a difference.
Children's Law Center's success depends on recruiting and retaining individuals who possess and value these attributes.
Job Summary
The Evaluation and Learning Coordinator leads data analysis and reporting efforts to best meet executive, administrative, user, and client-related data needs for both internal management needs and various grants management and standardized reporting needs. The coordinator leads the client feedback program and provides key support in the collaborative design and implementation of process and program evaluations. The coordinator works to build a learning organization that embraces continuous improvement and provides back up support to the Data and Reporting Specialist in maintaining and optimizing CLC’s case management system, running reports and monitoring the integrity of the data. This position reports to the Director of Evaluation and Learning.
Job Responsibilities
Reporting
- Serve as primary contact for all report requests. Develop, prepare and submit grant and contract reports.
- Assist in the development and upkeep of programmatic dashboards and visualizations in Tableau.
- Review regular reporting to proactively identify data inconsistencies and issues. Make recommendation for resolution, including additional reporting to program leaders, new visualizations and dashboards, and staff training.
- Maintain and troubleshoot issues with programmatic dashboards in Legal Server and Tableau.
Evaluation
- Lead the ongoing client feedback program.
- Work with organizational leaders to develop internal and external surveys to evaluate program and organization initiatives and collect feedback from various audiences.
- Manage distribution of surveys, tracking of responses, and analysis of survey results
- Work with Evaluation and Learning Director to create and update logic models, as necessary.
- Assist in developing program evaluation design and implementation.
- Conduct interviews, focus groups, and other data collection or analysis activities.
- Summarize findings and write major sections of reports pertaining to findings and their implications with minimal supervision.
- Support equitable research and evaluation approaches and facilitate engagement with client families and other stakeholder groups, as appropriate.
- Represent Evaluation and Learning team at internal and external meetings. Serve as project lead for specific projects.
- Maintain project workplans and timelines.
- Actively participate in evaluation learning groups in the community.
Case Management System (Legal Server) Administrator
- Serve as administrator and lead customizations and improvements of case management system.
- Manage and assist with the evaluation and analysis of internal data, supplemented with external data as practicable, for use in planning, program development and assessment, resource development and other activities.
- Assist management with development of policies and/or protocols for case management system use.
- Oversee technical support inquiries handled by Data and Reporting Specialist. Provide on-call support on assigned off-work periods, as needed. Review logs regularly and recommend improvements to staff training or system to enhance user experience.
- Provide technical support, configuration, training and assistance to internal LegalServer users.
Learning
- Assist Evaluation and Learning Director in developing organizational learning priorities, curriculum, and resources to support onboarding and professional development of staff related to Evaluation and Learning.
- Participate in organization-wide working groups and discussions as individual staff participant and representative for Evaluation and Learning team and objectives.
Salary & Benefits
The salary for this position ranges from $48,800-$61,000 annually based on relevant experience plus a sign-on bonus. Children’s Law Center offers a generous benefits package that includes medical, dental, vision, and short- and long-term disability insurance; employer-provided retirement contributions; flexible spending plans; and vacation, sick, holiday, family and medical leave. Children’s Law Center is a 501(c)(3) organization. Employees with federal student loan debt can apply for Public Service Loan Forgiveness. For more information, go to https://myfedloan.org/borrowers/special-programs/pslf.
Qualifications
- Systems-level thinking and problem-solving.
- Strong interpersonal skills, flexibility and the ability to work effectively in high pressure environment in a mission-driven organization.
- Ability to work independently in a diverse workplace and within a dynamic environment.
- Excellent oral and written communication skills.
- Ability to prioritize work, multi-task and handle multiple responsibilities.
- Strong attention to detail, accuracy and presentation.
- Ability to plan and execute training for users in all positions.
- Experience using case management systems in a legal aid or law firm environment preferred.
- Prior experience working with a legal services/aid organization, non-profit setting preferred.
- Prior experience conducting program evaluation or applied research preferred.
- Prior experience developing surveys and analyzing survey data preferred.
- Master’s degree in a relevant field focusing on data collection, analysis, program evaluation or social science related field (sociology, psychology, political science, etc.) with significant coursework in data analysis, a bonus.
Required Skills & Experience
- 3-6 years’ relevant experience in monitoring and evaluation, data analysis or related field.
- College degree in data analysis, monitoring and evaluation, applied research or social science related field (sociology, psychology, political science, etc.) with significant coursework in data analysis.
- Excellent data analysis capabilities, including both qualitative and quantitative analysis.
- Knowledge of program evaluation methodologies and current best practices.
- Project management experience
- Computer proficiency in MS Office Suite, specifically mastery of Excel.
- Experience working with data analysis programs and data visualization programs (e.g., Stata, R, Tableau, PowerBI, etc.).
Application Instructions
To apply, please submit a resume as a PDF file via CLC's careers page (https://childrenslawcenter.org/get-involved/careers/).
Children’s Law Center is committed to fostering a diverse and inclusive environment. If you believe that you need accommodation to search for, or apply for, one of our positions please send an email to Jobs@ChildrensLawCenter.org. In your email, please include the accommodation you are requesting and the job title you are applying for. It may take up to three business days to receive a response to your request.
Hybrid Working Conditions
Children's Law Center is currently operating on a hybrid work schedule. All employees are expected spend time both working remotely and working in-person from Children's Law Center's office. Hybrid working expectations vary depending upon role and program responsibilities.
Vaccine Mandate
D.C. Mayor Muriel Bowser has required that government employees receive the COVID-19 vaccine and all eligible booster shots or be granted medical or religious exemption from the mandate. Due to some of our grant funding and partnerships, Children’s Law Center must follow this mandate. Prior to beginning employment at Children's Law Center, all new employees must be fully vaccinated, including all eligible booster shots, and provide proof thereof as a condition of employment unless the candidate applies and is approved for an exemption as an accommodation due to a medical condition or a religious belief.
Background Checks
Candidates who receive a conditional offer of employment will be subject to a background check.
EEO
Children’s Law Center is an Equal Opportunity Employer. We are committed to equal employment opportunities for all applicants and existing employees. We evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender identity, gender expression, marital status, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. We invite you to visit us here to learn more about our company and our career opportunities (https://childrenslawcenter.org/get-involved/careers/).
DEI Statement
Children’s Law Center is dedicated to building a world that is inclusive in approach and has equal opportunities and equitable outcomes for all. Our organization is committed to developing and supporting a robustly diverse, equitable, inclusive and anti-racist community, where all members can create and feel a sense of belonging. Through our collective deliberate efforts, we work toward racial and social justice for children and families in DC.