Director of Consulting

ABOUT US
Just-Tech is a rapidly growing, mission-driven, legal technology firm that works to advance and support the national justice system. Our team has a wealth of experience providing IT strategy, system design, project implementation and training as well as ongoing management, engineering and support services to legal aid, public interest, public defender, law school, and private firm communities. Most of Just-Tech’s clients help low-income communities realize the promise of equal justice under the law by providing free and accessible legal services, by collaborating through statewide and national technology initiatives, and by inspiring lawyers to donate tens of thousands of hours of their time every year.

THE OPPORTUNITY
Just-Tech is seeking a Director of Consulting (Director) to lead and scale our consulting practice and be part of the management team. The Director should be passionate about the innovative use of technology to improve internal
business processes and client services for law firms and be a thought leader on applying technology to increase access to justice. The successful candidate will be motivated, resourceful, creative, detail-oriented, maintain grace under pressure, exercise excellent judgment, and welcome the opportunity to learn more about business management, supervision and technology. Just-Tech is eager to hire individuals who have demonstrated commitment to serving their community and who want to put their technical and business mindset to use in improving access to justice.

POSITION MISSION
Accelerate the adoption of innovative, high-quality, high-value technology solutions by the national legal community.

POSITION VISION
Become the nation’s preeminent technology consulting team by driving efficient, durable justice system improvements that increase access to and delivery of legal information, tools and client services as well as increasing the efficiency of organizational operations.

SELECT POSITION OBJECTIVES
• Increase national impact and economies of scale by growing consulting services by 20% per year
• Maintain a client net promoter score of 60 or higher
• Meet team workload goals to ensure sustainable but profitable project dockets
• Set and ensure delivery of team professional development goals

CORE ROLE RESPONSIBILITIES
1. Team Supervision and Management – The Director is responsible for managing and supervising the growing consulting team. Supervision includes ensuring best practices and policies are followed and projects align with the consultant skillsets. The Director communicates expectations, leads team planning, reviews performance, monitors workload, and provides team member coaching. The Director ensures timely administrative recordkeeping from the team, including notification of new contracts, consultant assignment changes, timeline changes, project wrap-ups, and timekeeping.

2. Project Supervision and Subject Matter Expertise – The Director serves as a subject matter expert and strategist for projects that require their additional expertise. Working closely with clients and the lead consultants on each project, the Director helps design and scope projects and serves as an additional project resource as needed. The Director works with Just-Tech’s project coordinator to ensure that projects are being delivered on time and within the set budget.

3. Business Development & Client Success – The Director works with other members of the management team to develop additional targeted business. This is achieved through outreach to current and potential clients,
participation in conferences and webinars, and the development of partnerships with other vendors and organizations. The Director refines and develops service offerings that anticipate or respond to community needs and will also assist with drafting proposals and Scopes of Work for new projects. In addition to developing new business, the Director will also help maintain relationships with existing clients to ensure that Just-Tech is providing quality, responsive service.