Director of Client Access and Compliance
Are you interested in joining an organization dedicated to increasing access to justice while addressing systemic inequities among the most vulnerable members of the Greater Los Angeles area? If yes, LAFLA is the place for you!
The Organization: LAFLA is a nonprofit law firm that protects and advances the rights of the most underserved—leveling the playing field and ensuring that everyone can have access to the justice system. With more than 90 years of service, LAFLA is the first and most experienced legal aid organization in Greater Los Angeles. LAFLA has more than 170 employees, including more than 80 attorneys, who provide free services and resources on a broad range of civil legal issues that impact health, safety, and self-sufficiency. Every year, LAFLA helps more than 100,000 people find their voice, regain control of their lives, and build a brighter future. Our unique combination of neighborhood offices, self-help centers at courthouses, and domestic violence clinics put LAFLA on the frontlines in communities at the forefront of change. LAFLA also engages in impact litigation to help enact long-term systemic change—actively collaborating with a network of public and private partners to expand access to justice, identify needs in the communities we serve and change laws and policies that adversely affect the underserved. For more information, please visit www.lafla.org.
LAFLA is currently accepting applications for the position of Director of Client Access and Compliance.
*Assigned location is subject to change during the course of employment.
• Active membership in the California State Bar;
• Demonstrated knowledge of poverty law (across substantive areas) and community legal needs;
• Three years’ experience supervising staff and interacting with clients required;
• Prior experience conducting program compliance reviews and compliance training required;
• Excellent written and verbal communication skills;
• Ability to meet deadlines and perform multiple tasks while maintaining attention to detail;
• Knowledge of principles of administration and supervision;
• Previous experience in a legal services program preferred;
• Knowledge of, and comfort with, intake systems and technology;
• Ability to work cooperatively with staff effectively at all levels; and
• Ability to travel to LAFLA’s five offices.
• Supervise the Client Intake Managing and Supervising Attorney and Support Services Workgroup Manager to ensure consistent implementation of intake workflows and support services;
• Ensure that current intake workflows meet client and staff needs, align with grant deliverables, and in coordination with the other legal Directors, anticipate and prepare for community trends;
• Build and maintain client-centered clinic systems that promote client-friendly and accessible registration processes and efficient internal clinic workflows processes;
• Ensure that all clinic staff/volunteers have the training and resources needed to provide high-quality legal services (e.g., develop and maintain “clinic-in-a-box” tailored for each clinic opportunity with input from MA team);
• Build and review LegalServer reports to assess gaps in services for particular client communities and to assess whether services are accessible to clients with unique needs (i.e., BIPOC clients, clients with disabilities, clients whose preferred language is other-than-English;
• Develop and implement client satisfaction & needs assessment tools; work with LAFLA stakeholders to target outreach to underserved communities;
• Develop staff-facing tools and policies that empower staff to communicate using plain language, to practice trauma-informed advocacy, to understand and ameliorate the effects of implicit biases;
• Develop and standardize plain language and accessible community education materials in various formats;
• Assist with maintaining LAFLA’s various advocacy manuals, client forms, and case management policies;
• Work closely with the Managing Attorneys, Director of Housing Justice, Director of Community and Economic Justice, Director of Racial Justice and Equity, and Special Counsel on Language Justice to ensure LAFLA’s mission is being met;
• Supervise compliance audits, reports, and trainings by preparing for, monitoring, and evaluating LAFLA’s compliance with LSC, LAFLA, and other regulations and policies; develop practices and systems that make case closing and audits more efficient for managing attorneys; and
• Fostering a culture of compliance by leading compliance education programming, and developing and delivering comprehensive, innovative, and highly-interactive compliance education programs that reinforce staff knowledge of, and adherence to, compliance.
Please submit a cover letter and resume online to jobs@lafla.org. Include “Director of Client Access and Compliance” in the subject line.
PROBATIONARY PERIOD – A one-year probationary period will be required.
AN EQUAL OPPORTUNITY EMPLOYER – Selection will be based solely on merit and will be without discrimination because of race, color, national origin, ancestry, ethnicity, citizenship, creed, sex, gender, sexual orientation, gender identity, transgender status, age, religion, genetic information, physical or mental disability, medical condition, military or veteran status, pregnancy, childbirth or related medical condition, marital or registered domestic partners status, or any other legally protected status.
Benefits & CompensationLAFLA offers a diverse environment with competitive compensation based on comparable public interest salaries. We also offer a generous benefits package for full-time employees including medical, dental, and vision for employees and dependents, life insurance, long-term disability and long-term care insurance, and 403(b) retirement plan. Employees may also qualify for bilingual supplements, law student loan reimbursements, and a cell phone stipend.