Case Manager (Victims of Crime)

Duties and Responsibilities: Case Manager for the Domestic Violence Programs • Conduct initial client assessment and intake. • Monitor support services, information and referrals. • Recommend interventions and/ or referrals as appropriate, based on client needs. • Provide service assessments: prioritizing client needs. • Service Plan: develop goals and timeline to achieve goals with client • Client Advocacy: phone calls, coordination of services on behalf of the clients. Reassess and revise service plan as needed; and follow-up with clients to assess for additional services. • Provide direct services and transportation support based on client needs. • Provide domestic violence support services, information and referrals. • Maintain network of mental health, health, social service, disability, substance abuse and domestic violence referrals. • Document information on each client, maintain written records and reports. • Assist the program in developing and documenting culturally sensitive understanding of the target population. • Assist in training community network staff representatives. • Use technology to connect with clients remotely. • Perform other duties as assigned. Minimum Qualifications: • Four –year Bachelor’s degree and/or 1-3 years’ experience working with domestic violence and crisis intervention services; • Excellent writing and verbal communication skills; • Excellent technology skills and ability to use various platforms to connect with clients; • Must also have a dependable automobile with valid driver’s license and current insurance; • Good organizational, time management, and cross-cultural communication skills; • Ability to work with clients with mental health issues, disabilities, survivors of domestic violence, sexual assault, and other violent and traumatic crimes, and individuals in crisis; and • Bilingual Spanish preferred.