Case Manager (Victims of Crime)
Join the Neighborhood Legal Services of Los Angeles County (NLSLA) and become part of an energetic team of advocates that provides a wide-range of legal services aimed to address issues that disproportionately impact the poor. These services include high impact litigation, direct services, public policy advocacy, providing training and technical assistance, community education, and supportive services. NLSLA is seeking a Case Manager to work with clients who are survivors of domestic violence, sexual assault and other serious crimes. The Case Manager will work with attorneys and advocates to assist clients on a range of issues affecting victims of crime. This position requires demonstrated ability and experience working effectively with clients in crisis. The Case Manager acts as a member of the legal team, or a “non-lawyer assistant” and thus must keep all client information confidential.
Duties and Responsibilities: Case Manager for the Domestic Violence Programs • Conduct initial client assessment and intake. • Monitor support services, information and referrals. • Recommend interventions and/ or referrals as appropriate, based on client needs. • Provide service assessments: prioritizing client needs. • Service Plan: develop goals and timeline to achieve goals with client • Client Advocacy: phone calls, coordination of services on behalf of the clients. Reassess and revise service plan as needed; and follow-up with clients to assess for additional services. • Provide direct services and transportation support based on client needs. • Provide domestic violence support services, information and referrals. • Maintain network of mental health, health, social service, disability, substance abuse and domestic violence referrals. • Document information on each client, maintain written records and reports. • Assist the program in developing and documenting culturally sensitive understanding of the target population. • Assist in training community network staff representatives. • Use technology to connect with clients remotely. • Perform other duties as assigned. Minimum Qualifications: • Four –year Bachelor’s degree and/or 1-3 years’ experience working with domestic violence and crisis intervention services; • Excellent writing and verbal communication skills; • Excellent technology skills and ability to use various platforms to connect with clients; • Must also have a dependable automobile with valid driver’s license and current insurance; • Good organizational, time management, and cross-cultural communication skills; • Ability to work with clients with mental health issues, disabilities, survivors of domestic violence, sexual assault, and other violent and traumatic crimes, and individuals in crisis; and • Bilingual Spanish preferred.
Applicants should send a cover letter, resume and a list of three references to: Yvonne Mariajimenez, Deputy Director Neighborhood Legal Services of Los Angeles County 1102 E. Chevy Chase Drive Glendale, CA 91205 Fax: (818) 291-1790 E-mail: email@example.com NLSLA is an equal opportunity employer and encourages applications from minorities, females, people with disabilities and veterans.