Case Management Data Specialist
The Northwest Justice Project (NJP) is Washington’s largest legal aid program, interacting with more than 20,000 applicants and clients each year. NJP records data for case and client tracking, grant compliance and reporting, and strategic development and assessment of outcomes. NJP utilizes LegalServer, an online case management system (CMS), to store information and documents relating to people, cases, and projects, including case outcomes and advocate time keeping.
The Case Management Data Specialist will maintain and optimize the LegalServer CMS to best meet executive, administrative, user, and client-related data needs for both internal management needs, and various grants management and standardized reporting needs. The Case Management Data Specialist will utilize and identify useful LegalServer functionalities, develop dashboards, queries, and other methods to analyze, compile, and present CMS data in readily understandable formats. The Specialist will conduct proactive and periodic review of client/case data to ensure compliance with regulatory and funder requirements. The Specialist will also work with advocacy staff using GIS software/methodologies to assess and forecast client service needs, service delivery, and program efficiency. The Case Management Data Specialist works with NJP advocate and non-legal staff and reports to the Operations Director.
The Case Management Data Specialist is principally responsible for maintaining and optimizing NJP’s CMS, monitoring the integrity of the data, and assisting with data extraction, presentation and analysis.
GENERAL JOB DUTIES:
• Manage, and assist with the evaluation and analysis of internal data, supplemented with external data as practicable, for use in planning, program development and assessment, resource development and other activities.
• Maintain and update LegalServer configuration for purposes of grant and programmatic requirements and implement and educate staff on changes to the system, as needed.
• Review regularly released, and currently unused, LegalServer enhancements, modules and features, to determine utility for NJP, in consultation with appropriate internal users, and evaluate impact on users.
• Assist management with development of policies and/or protocols for case management system use.
• Provide technical support, configuration, training and assistance to internal LegalServer users.
• Communicate with LegalServer developer, PSTI, to solve problems, prioritize issue management, and facilitate and support national LegalServer development and enhancement efforts
• Perform regular reviews of internal data integrity for internal and regulatory compliance with funding requirements.
• Develop, prepare and submit grant reports.
• Engage with national and statewide LegalServer stakeholder community.
COMPENSATION:
Starting salary is based upon years of experience, with an annual pay range starting at $52,604.
We offer a comprehensive benefits package, which includes 100% paid employee health premiums and significant premium shares for family health premiums, as well as generous time off.
Hours of work: 9:00 – 5:00, Monday through Friday
QUALIFICATIONS:
• High school diploma or equivalent required; four-year degree preferred *
• Experience with case management system or similar*
• Ability to work independently in a diverse workplace and within a dynamic environment
• Computer proficiency in MS Office Suite, specifically mastery of Excel
• Excellent oral and written communication skills
• Prior experience in positions which demonstrated the ability to prioritize work, able to multi-task and handle multiple responsibilities
• Strong attention to detail, accuracy and presentation
• Excellent analytical and evaluative skills
• Strong interpersonal skills, flexibility and the ability to work effectively in high pressure environment in a mission-driven organization
• Ability to plan and execute training for users in all positions
• Experience using Case Management Systems in a legal aid or law firm environment preferred.
• Prior experience working with a legal services/aid organization, non-profit or government setting helpful.
*Combination of equivalent education, certifications and experience may substitute for each requirement.
NJP has an organizational commitment to fight racism and to incorporate equity and inclusion in both the work we do and work environment we create. All staff are expected to uphold this commitment and approach their role with a desire to learn and grow in this area.
TO APPLY: Interested candidates should send a cover letter and current resume to: Victoria Hester at resume@nwjustice.org. Email subject line should clearly reference “Case Management Data Specialist” position. Cover letter should include description of relevant experience including personal or professional engagement with low income and diverse communities.
Application deadline: September 30, 2019
Learn more about NJP at www.nwjustice.org
The Northwest Justice Project is committed to a policy of equal opportunity in an environment free of barriers and discriminatory practices for its client communities, Board and staff. NJP actively promotes mutual respect, acceptance, teamwork and productivity among people who are diverse in work background, experience, race, color, national origin, sex, age, religious preference, maritalstatus, sexual orientation, sensory, mental or physical abilities, veteran status, or any other perceived differences. This policy strengthensthe program while reinforcing its commitment to basic fairness. People of color, people who identify as transgender, lesbian, gay, or bisexual, and those with disabilities are strongly encouraged to apply. Anyone with questions regarding the position should contact Victoria Hester, HR Specialist, at 206-707-0998.