Assistant Clients' Rights Advocate (Bilingual)
Individuals who are Deaf or Disabled are encouraged to apply. **THIS IS A BILINGUAL SPANISH/ENGLISH POSITION ONLY!** SALARY RANGE (Depending on Experience): $19.29 - $25.84 hourly Employment Status: Regular, Exempt, Full-Time, 37.5 hours WHO WE ARE Disability Rights California (DRC) is a statewide, non-profit legal organization dedicated to advancing the rights of Californians with disabilities to live with autonomy, dignity, and respect in a barrier-free, inclusive, and diverse world that values each individual and their voice. Office of Clients’ Rights Advocacy (OCRA) Disability Rights California has entered into a contract with the Department of Developmental Services (DDS), State of California, to provide Clients’ Rights Advocacy services at each of the 21 regional centers located statewide. The Assistant Clients’ Rights Advocate (ACRA) 1 position is funded under the contract with DDS. PURPOSE OF THE JOB The ACRA 1 supports the Clients’ Rights Advocate providing administrative support to ensure efficient operation of the office and by providing basic information and advice to callers. The ACRA serves as the first person to hear about a regional center client’s issue when they call for help. The position engages with consumer populations from diverse cultural backgrounds and providing outreach support to vulnerable communities. JOB RESPONSIBILITIES DRC provides reasonable disability accommodations to enable qualified individuals with disabilities to perform the essential functions. Assistant Clients’ Rights Advocate 1 essential functions include: Administrative/Support – 60% - Greet clients; answer and direct telephone calls. - Provide initial response to new requests for assistance. - Process case opening documents and opens case files for the office. - Establish and maintain client filing systems. - Draft and finalize memos and other documents. - Assemble evidence packets for Clients’ Rights Advocate’s to use in administrative hearings. - Generate intake files containing demographic data and basic information. - Collect data and generate reports on open intake files and cases. - Process requests for materials and publications. - Coordinate meetings and conference calls. - Inventory and order of office supplies. - Process incoming and outgoing mail. - Manage various administrative processes as assigned. Advocacy – 30% - Apply screening guidelines to identify problems and determine appropriateness of advocacy services. - Provide information and referral to individuals who do not qualify for representation or services by the Clients’ Rights Advocate. - Participate in ongoing development of intake and referral guidelines and data collection procedures and techniques. - Assist the Clients’ Rights Advocate in the interviewing of clients and other relevant people. Outreach / Training – 10% - Develop and update community referral information. - Assist in organizing and conducting training activities, and developing and producing educational materials. Other Duties - Assist in routine office procedures. o - Perform other duties as assigned. TRAVEL REQUIREMENTS Ability to travel occasionally for activities such as out-of-town meetings, training, or outreach activities up to 25% of the time. WORKING CONDITIONS The following describes general working conditions and requirements of the job, which can be performed with or without disability-related reasonable accommodations. Duties are performed in a two-person office environment. Duties regularly require sitting using computer equipment and talking or hearing. Duties occasionally require periods of standing, stooping, kneeling, and crouching primarily related to filing and processing paperwork. May be required to lift and/or carry 25 pounds occasionally.
MINIMUM QUALIFICATIONS Education and Experience High school diploma or general education degree (GED); plus 1-2 years related experience and/or training (Ex: Admin Asst 1, Intake Specialist). PREFERRED QUALIFICATIONS - Associate's (AA) degree in a related field or equivalent from two-year college or technical school OR Bachelor's (BA or BS) degree in a related field from four-year college OR equivalent combination of experience and/or training. - Ability to read, write, and speak Spanish. - Knowledge of legal and other resources throughout the state, which are potentially available to individuals with developmental disabilities. - Contacts with disability organizations and/or within disability communities. - Contacts with multi-ethnic organizations and/or within multi-ethnic communities. - Experience working with and/or sensitivity to persons with disabilities and/or experience working with and/or sensitivity to persons from multi-ethnic communities. - Life experience as a person with a disability OR direct experience as a caregiver of a family member with a disability.
November 30, 2021
Disability Rights California
1831 K StreetSacramento, CA 95811