Membership Manager

The National Legal Aid & Defender Association (NLADA), founded in 1911, America’s oldest and largest nonprofit association devoted to excellence in the delivery of legal services to those who cannot afford counsel, seeks a Membership Manager. This role will be responsible for working with the Chief Development Officer (CDO), vice-presidents, president and board of directors for NLADA and NLADA’s Insurance Program to develop a strategic plan for membership, including assessments of current and potential member benefits. This position will be responsible for developing and implementing the annual plan for membership recruitment, retention and engagement, including the development of new benefits and outreach via direct mail, web-based marketing and exhibits; managing all aspects of membership services, including preparing and managing the membership team’s budget and tracking and reporting membership metrics to NLADA staff and board members at regular intervals. Additional duties include administering semi-annual member surveys and supporting efforts to secure sponsorship for conferences and to sell exhibits and advertising for these meetings. Qualified candidates must have at least five years of progressively responsible membership experience at a professional society and a bachelors degree; a masters degree is preferred. Strong project management skills, organizational skills, attention to detail, excellent oral and written communication skills and knowledge of the application and use of association management systems for association activities are required. Experience with managing volunteers is required and experience supervising others is preferred. NLADA has a collegial, highly collaborative, professional office environment where employees take pride in effectively leveraging resources and fully engaging to deliver excellent results. We value service, creativity, and thought-leadership. We are conveniently located near D.C.’s Metro Rail.