HCC Intake Screener
NLSLA is seeking an Intake Screener/Administrative Assistant for the Health Consumer Center (HCC) for its Pacoima office. The ideal candidate will be able to excel in a fast-paced, dynamic anti-poverty law practice with the capacity to handle consistent client contact and ability to effectively and efficiently multi-task. The ideal candidate must possess strong organizational skills with the ability to effectively communicate verbally and in writing with the ability to work independently with moderate supervision. Bilingual proficiency in Mandarin is required. Compensation: Commensurate with experience, non-exempt position. Excellent Benefits which include: choice of medical, dental, vision; life and disability insurance plans; 125 plan; 403(b) with employer contribution, loan reimbursement, bilingual pay supplement, sick and vacation pay, and 13 employer-paid holidays.
Duties and Responsibilities: The Intake Screener/Administrative Assistant works with a team of advocates that staff a consumer assistance hotline. The Intake Screener/Administrative Assistant speaks to consumers who call the Health Consumer Center hotline to screen them for eligibility and direct calls to appropriate advocates; helps maintain a log of caller information; and oversees daily support needs such as answering the telephone, handling mail, data entry, and providing administrative support to the unit. Minimum Qualifications: Qualified candidates must have a high school diploma and additional college or other education strongly desired. Strong communication skills (oral/written) and bilingual proficiency in Mandarin is required. Excellent Interpersonal and computer skills, as well as the ability to problem-solve with patience and sensitivity with people in crises.
Applicants should send a cover letter, resume and a writing sample to: Elizabeth Brown, Director of Human Resources Neighborhood Legal Services of Los Angeles County 1102 E. Chevy Chase Drive Glendale, CA 91205 Fax: (818) 291-1790 E-mail: employment@nlsla.org