Bilingual Lead Operator/Secretary

CLS is seeking a Bilingual Lead Operator/Secretary for the North Philadelphia office location. This is a full-time position that will provide secretarial, clerical and other administrative support to both legal staff and front desk staff. This position will involve providing support as needed to routine front desk tasks such as answering phones, interacting with clients, assisting with triage during intake and greeting visitors. This position will also provide oral translation and written interpretation support.

This position requires the following skills: • Fluency in Spanish is required, including the ability to read and write fluently and accurately in Spanish • Accurate typing skills with ability to type at least 55 wpm • Dictaphone and/or transcription experience • Strong organizational skills with attention to detail • Strong ability to multi-task and prioritize tasks • Excellent writing skills in both English and Spanish • Excellent communication skills • Excellent proof-reading and grammar/spelling skills • Professional telephone skills and strong interpersonal skills • Superior commitment to providing excellent client and customer service • Strong initiative • Flexibility and sound professional judgment • Proficiency with Microsoft Word, Excel and Power Point and Word Perfect, and able to quickly learn additional computer systems as needed • Must be comfortable interacting with a high volume and wide range of clients and visitors, including individuals with mental health issues, and individuals who are under great stress • Must be able to create and use forms, organize files, track the status of a high volume of cases, and ensure that deadlines are met • Familiarity with court and administrative agency electronic document retrieval and filing systems a plus

This is a full-time position covered by the collective bargaining agreement between Community Legal Services, Inc. (CLS) and the National Union of Hospital and Health Care Employees, AFL-CIO and its affiliate District 1199C. The current minimum entry level salary is $28, 300 and is subject to change according to the provisions of the current collective bargaining agreement. Raises and benefits are also governed by that agreement. CLS offers a generous and comprehensive benefits package, including employer paid health care coverage.

Community Legal Services, Inc. is an equal opportunity employer. CLS, Inc. does not discriminate in the selection of employees on the basis of race, color, religion, gender, sexual orientation, sexual identity, genetics, age, national origin, disability, or veteran status. In addition to federal law requirements, CLS complies with all applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.